Refund policy

RETURN POLICY:

Thank you for choosing Moriel’s Oasis Market. We work hard to provide quality products and a smooth shopping experience, whether you shop with us online or in-store.

Please review our return and refund policy below.

1. 7-Day Return Policy

For eligible online and in-store purchases, we have a 7-day return policy.

To qualify for a return, the item must be:

Unused and unopened
In its original packaging
In resalable condition
Accompanied by the original receipt or proof of purchase

2. Quality Issues

If an item does not meet expected quality standards when received or purchased, please contact us within 24 hours.

Please provide:

Your order number or proof of purchase
A clear description of the issue
Photos of the affected item where possible

We will review the issue and determine whether a refund, replacement, exchange or store credit is appropriate.

3. Frozen & Perishable Products

Due to food safety requirements and the perishable nature of these products, frozen meat, fish, seafood and other perishable products are final sale and cannot be returned simply because of a change of mind.

However, if a frozen or perishable product is spoiled, damaged or otherwise unsuitable when received or purchased, please contact us within 24 hours with proof of purchase and, where possible, photos of the product.

Please carefully review your order before completing your purchase, particularly when purchasing frozen or perishable products.

4. Online Returns

For eligible online purchases, you have 7 days from the date you receive your order to request a return.

Before sending anything back, please contact us at:

Email: ejay@morielsoasis.ca

Phone: 825-365-9480 / 403-707-3241

Our team will confirm whether the item is eligible and provide return instructions where required.

5. In-Store Returns

For eligible purchases made in-store, you have 7 days from the date of purchase to request a return.

Items must be unopened, unused, in their original packaging and accompanied by the original receipt or proof of purchase.

Approved refunds will be issued to the original method of payment.

6. Refund Process

Once we receive and inspect an eligible return, or complete our review of a reported product issue, we will notify you whether the refund has been approved.

If approved, refunds to card payments will be processed within 10 business days.

Your bank or credit card provider may require additional time to post the refund to your account.

For e-transfer or other manual payment methods, approved refunds are normally processed by our team within 1–2 business days.

If more than 10 business days have passed since your refund was approved and you have not received the funds, please contact us at Ejay@morielsoasis.ca

7. Exchanges

Where an exchange is approved, the item may be replaced with another item of equal or lesser value.

If you choose a higher-priced replacement, you will be responsible for paying the difference.

8. Return Shipping

Customers are responsible for return shipping costs unless the return is required because of an error made by Moriel’s Oasis Market or an approved issue with the product.

Original shipping or delivery charges are generally non-refundable unless the return is due to an error on our part.

9. Contact Us

For questions regarding returns, refunds or exchanges, please contact: